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Golden Tech FAQ's

 
We would like to take this opportunity to thank you for your patronage. Because you and your business are very important to us, we have assembled this Question & Answer to answer common questions that we are asked frequently. Please do not hesitate to contact us if there are any questions that you might have. We are here for one reason and one reason alone – to serve our customers the best way that we can. We do this by offering the best possible value at the most aggressive price possible and keeping our overhead and expenses down to a minimum. To do all of these things we need your help and understanding. Please remember that we are dealing with sensitive computer electronics that can be damaged easily if handled improperly. Add to this the constant fluctuation of prices and specific manufacturer warranty issues to address.
Q.
 
Q. I would like to install <CPU, motherboard, memory> in my system. What should I do?
A. Please bring your system to us so we can provide you with the proper parts and let us install them for you.
Q.
 
Q. Can I buy a part, try to install it, and then if necessary, bring it back to you for installation?
A.A. Yes. You can do anything you want with your parts you purchased – they are yours. Remember that these products are sensitive and that a wrong touch could ZAP them. It is possible that when you bring it back to us that the part may be damaged. Then you would have to replace it at your expense.
Q.
 
Q. I purchased a BareBones kit and it is not loading my software or hardware properly. Can I bring it in to find what is wrong?
A.A. Yes. There is a charge for this service. We are happy to assemble/diagnose your setup, but there is a fee to do this.
Q.
 
Q. What if one of the parts I purchased is defective?
A.A. Occasionally parts are bad. You are acting as a technician when you begin to assemble your system. If you return the part with all of its packaging, manuals, and documentation, we can exchange it within the terms of our return policy.
Q.
 
Q. I think that my <modem, power supply, etc.> is having problems. Can I purchase one of these and return it if it doesn’t fix my problem?
A.A. Sadly, we are not a hardware store. We are dealing with electronic components. Anytime a part is returned we allocate a technician to test the item to gauge the status of the item. These steps take time. In order for us to keep costs down we cannot provide parts for test reasons to our clientele. Bring your system in to us! Our award-winning tech staff will be happy to diagnose your system for you.
Q.
 
Q. I bought a <motherboard, hard drive, modem, etc.> x months ago. It seems to be defective. Can you replace it immediately!
A1. If we assembled the device(s) for you, bring it in. Our standard turn-around tech time is 48-72 business hours. Please remember that we must abide by manufacturer warranties when repairing your device.
A2. If you installed the component(s) then you are the technician and you should determine if it is faulty or not.
In either case, we are happy to exchange identical products for you within thirty days from your date of purchase. If it is beyond thirty days then we are bound by law to follow the manufacturer’s return policy. In many instances the part must be sent back to the manufacturer for repair or replacement by either us or the customer. There are shipping costs involved with this procedure. When the part comes in we can either assemble the device for the client (as in A1) or contact the client to let them know when to pick up their part (as in A2).
Q.
 
Q. I purchased a hard drive some time ago and loaded it with all of my data. Now the hard drive has crashed and I have lost my data. Who is responsible for my time and my data?
A.A. Sadly, no one is to be held responsible for lost data or time. We HIGHLY recommend having a reliable way to back up and store all of your vital information. As a reseller/retailer, we cannot determine how long an item is going to perform up to your expectations.
Q.
 
Q. I purchased a <hard drive, motherboard, modem, etc> from your store. My friend and I spent hours trying to get it to function properly and have come to the conclusion that the part is defective. Who is going to pay for our time?
A.
A. When you purchase the part(s) and attempt to install it, you become the technician. For a fee, our technicians will assemble your item(s) for you to save you from unwarranted frustration.
Q.
 
Q. Can I tell you what I want to do and you tell what I need to do it?
A.A. Although we have an incredibly knowledgeable sales and technical staff available at Golden Tech, we are the first to admit that we don’t know everything. Take advice as advice and do not rely completely on our recommendations. Please contact the manufacturer(s), technical service sites, and/or other sources to get more detailed information on these products. We cannot be held responsible for the suitability or reliability of items for your specific needs.
Q.
 
Q. I bought the parts from your store and had my friend install them for me. He is a <network guru, electrical engineer, IBM consultant, etc.> and reported that the items are dead. What now?
A.A. We test motherboards, memory, and CPUs prior to the parts leaving our facilities. Please remember that computer experience encompasses many fields of expertise, and that while someone might excel at one field they might be deficient in another. Any wrong “touch” can ZAP a device. Let us install these parts for you, for it is within our field of expertise.
Q.
 
Q. Can I buy a component from you and have your technicians walk me through the installation in person or through the phone?
A.A. We can provide brief answers to any of your questions, but unfortunately, we cannot go through any step-by-step installation with any of our clients. We have to charge for technical time and services.
Please read this important information regarding CPUs:
Due to the speed of the current crop of CPUs and the amount of heat that they are generating, all of us must take these precautions:
  1. NEVER turn on a system or motherboard without a CPU fan being upon it properly.
  2. CPU fans must be installed properly. Failure to do so may damage the processor. A CPU can be damaged in a matter of seconds.
  3. Always use thermal transfer compound (“Heat Grease”) on all current processors. This assists in the transfer of heat off of the CPU.
  4. Be aware that the sockets used to house the CPU onto the motherboard are made of plastic and that they cannot take a lot of pressure upon them. They are breakable. Any damage done to the socket holder will be considered to be user error and is not covered by any warranty whatsoever.
  5. AMD recommends the use of 300W AMD approved power supplies in all systems rated at 650MHz or higher. Failure to do so may cause unnecessary errors on your machine. Intel Pentium 4 units must use approved P4 power supplies to function properly as well.
Thank you very much for your understanding. We at Golden Tech work long and hard to bring you the best possible product for the most aggressive price possible. We must do the best job possible because you are our boss! Our joy comes from your satisfaction and smile as you leave our facility to tell others about us. We are
rated as the Premier Computer Facility in the entire Metro area by both Checkbook and Washingtonian magazines. Let us show you why!
 
Golden Tech, Inc. hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose, and neither assumes nor authorizes any other person to assume for Golden Tech, Inc., any liability in connection with the sale of the part(s), software, systems and/or service. Buyer shall not be entitled to recovery from Golden Tech, Inc. for any consequential damages to property, from loss of use, from loss of time, from loss of profit or income, or any other incidental damage.